Start with the appliance and the symptoms
Tell us which appliance needs attention, its brand, and what changed. Useful details include whether the problem happens every time, where water appears, which functions still work, and any error code. A photo of the display can help.
Find the model number if it’s easy to access
The model number identifies the specific appliance, rather than just its brand. Label locations vary by appliance and manufacturer. Check your owner’s manual or the manufacturer’s model-number locator. Send a clear photo of the label if you prefer.
You can still contact us without a model number. There is no need to move or disassemble an appliance to fill out a request.
Tell us about the location and access
Share your town or ZIP code to confirm service coverage and the diagnostic fee. Mention built-in appliances, stacked laundry, stairs, tight clearances, or concerns about moving an appliance across your floor.
Questions worth asking before you book
- Which diagnostic fee applies to my address?
- What does the visit include?
- When can the appointment be confirmed?
- How will the repair estimate and warranty be explained?
Photos help with preparation
You can attach photos after opening your text or email app. They can help explain a problem or installation; they do not replace a diagnosis or guarantee a particular repair price.